Six Reasons to Finish Your Office 2007 Upgrade

According to a leading industry source, more than 50 percent of enterprise-sized IT infrastructures are running mixed Microsoft Office end-user environments. Half the knowledge workers are running 2003; the rest are getting to know 2007 and the Ribbon.

When half your knowledge workers are using one version and the rest another, that’s a whole lot of lost functionality — and wasted time.

The recession and Office 2007’s immense learning curve are partly to blame, but, ultimately, it’s you, the IT leader, who must take responsibility for diminished return on investment. There’s still time to finish your migration; here are six reasons why you should:

1. ROI: You purchased X number of licenses and only have migrated half. You do the math: You purchased the upgrade for a reason — to take advantage of new and easier to find productivity features.

2. The dreaded Office 2007 learning curve: As evident in the hundreds of expletive-laced Tweets about Office 2007, the new user interface is a downright shock to many knowledge workers. Where’s the file menu? How do you save a document? What is this Ribbon? If you finish your migration, you will not have to face these questions again when you decide to upgrade to the next version (which also has a Ribbon interface). [Read more...]

Office ’07 Migration Road Map

A random sampling of tweets about Office 2007 offers no surprises. Users are frustrated, desperate, confused, angry even. No matter where you are in your 2007 migration – research and planning stage; implementation; post-migration – you will hit some snags, to be sure. How you handle them may dictate future budget allocations, even the health of your IT department. Here’s what you should know before you choose a migration plan and partner: [Read more...]

5 Lessons to Learn Before Outsourcing

On the surface, it seems a no-brainer: Why pay extra to hire an outside company for desktop application support when the demand does not exist? This perception is confirmed by the small percentage of all help desk calls that relate to desktop applications. However, those numbers represent only a fraction of what truly exists.

Lesson 1: Icebergs and Undergrounds

In the common view of desktop application support, calls typically account for less than [Read more...]

Real-Life Help Desk Tales, Part 3: The No-Help Desk

In previous posts, I examined why corporate workers hesitate to call their help desks when stuck with a software quandary. I referred to the so-called stupidity factor, or fear of looking stupid, as one of the top reasons.

In an e-mail response, a reader pointed out an even greater obstacle, something he called the infuriation factor. [Read more...]