Although the French don’t have a particularly stellar reputation for being nice — especially not to American tourists – blogger Terry Starbucker had such a memorable customer service experience while on vacation in Paris, he was compelled to blog about it.

No one likes waiting, especially not when they think they may have accidentally deleted a 52-page PowerPoint presentation that’s due in 20 minutes.

In a post titled “15 Basic Steps to Mind-Blowing Customer Service,” Starbucker recounts the unforgettable customer service experience he had on a handful of visits to a produce shop on Paris’ Rue Jean Mermoz.

Here are some of the things the monsieur got right, according to Starbucker:

• Proper greeting: He acknowledged him with “bonjour monsieur” each and every visit.
• Patience: Despite the language barrier, and a gaggle of customers waiting in line behind the author, the proprietor nevertheless gave him his full attention while waiting on him, and did not try to rush him along. Read more…

Jenny Sweeney Customer Service France, Paris, produce, Terry Starbucker