In 2005, PC World called the BlackBerry 850 (pictured, courtesy Blackberryline.com) the 14th greatest gadget of the past 50 years. Today, the BlackBerry creator, Research In Motion, is struggling to keep up with competitors like iPhone and Android.

The BlackBerry 850

How does a company fall from grace so quickly?

Jonathan S. Geller of Boy Genius Report (www.bgr.com) has an idea. In a recent article titled “Inside RIM: An exclusive look at the rise and fall of the company that made smartphones smart,” Geller takes a look at RIM’s history, including its personas and politics.

It’s an interesting inside look at how the iconic company evolved — and didn’t evolve when it missed product features and device trends like adding MP3 players and cameras to its phones.

Read the full article here.

Jenny Sweeney BlackBerry, FAIL, What We're Reading BlackBerry, Boy Genius Report, consumerization, iPhone, PC World

At last Wednesday’s Apple event announcing the iPad 2, Steve Jobs kept referring to something he calls the “Post-PC world.” This new era of computing, according to online tech publication Engadget, “won’t be a debate about displays, memory, wireless options — it will be a debate about the quality of the experience.”

This is part of the Post-PC experience we’d all like to block out: Setting up new devices or troubleshooting misbehaving ones.

This edition of What We’re Reading focuses on just that: The experience. Read on…

“It’s Apple’s ‘Post-PC’ World — We’re All Just Living In It” (Engadget, 3/3/2011)

As mentioned in the intro, Jobs introduced Read more…

Jenny Sweeney Mobile Devices, tablets, What We're Reading computerworld, Engadget, Harris Interactive, iPad 2, PC World, Steve Jobs, tech support, Wall Street Journal

According to a survey by Technologizer.com, early adopters of Windows 7 are a happy lot. That’s a 180 from the Vista mess, and it’s good news for Microsoft, not to mention corporate IT departments.

Eighty-four percent said their switchovers “went off without meaningful hiccups.”

For the survey, which was conducted at the end of last year, more than 550 early adopters were asked about their upgrade processes. Of them, 84 percent said their switchovers “went off without meaningful hiccups.” (Of the users surveyed, 46 percent upgraded from Vista and 32 percent from XP.)

This is significant, writes Technologizer founder Harry McCracken, considering the fact that when XP was rolled out, a PC World study found that more than half of those who upgraded reported installation difficulties.

And then there’s the issue of the actual product and its usability. Windows 7 fares OK there as well. According to the survey, 79 percent of those who upgraded from Vista reported that they are “extremely satisfied” with 7; 61 percent of XP users feel the same.

It’s not all good news, however. Users are having problems with two main issues in Windows 7: missing drivers and application incompatibility – both of which were expected. Read more…

Jenny Sweeney Office 2007, Windows 7 drivers, Harry McCracken, PC World, technologizer, upgrade, Vista, Windows XP