What We're Reading: The Mostly Ugly Edition
This week’s batch of stories deals with the good, the bad and the ugly. The good news is that the decline in tech spending may be history. The bad and the ugly: Google’s customer service. Read on…
The Good: Forrester says the Tech Spending Downturn is Over — Huzzah!
Support requests can be sent only through e-mail, to which Google can take up to 48 hours to respond. Yes, two days.
Computerworld magazine reports that the tech spending downturn is over, according to a report released by Forrester. The research firm predicts that IT spending in the United States will increase by 6.6 percent in 2010, after falling 8.2 percent last year.
Even if Forrester’s predictions are correct, it will not necessarily mean a full recovery, according to Computerworld. Spending for 2010 will still be less than in 2007 and 2008. What’s more, the mag warns of the possibility of a double-dip recession – that is, a growth spurt, followed by another decrease of 3 percent to 4 percent. Cross your fingers.
The Bad and the Ugly: Lessons in Customer Service from Google Read more…
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