Last week, MSNBC featured a story with this headline: “Lack of computer skills foils many job-seekers.” The article highlighted how many of those included in the recent record-high unemployment stats don’t have adequate enough skills to file for their unemployment benefits online, let alone compete in a fierce market for jobs.

Even those with jobs have problems with tasks they are expected to perform daily.

But it’s not just the jobless who are struggling with rudimentary computer skills. Even those with jobs have problems with tasks they are expected to perform daily.

For example, if an employee cannot get the page numbering to work in the departmental report he is working on, where will he go for help? He probably will not call the IT help desk; that’s just for when computers are on fire or when networks are down (that, he’s learned from experience). Or, he might browse Microsoft’s notoriously useless help feature. Read more…

Jenny Sweeney Computer Literacy Help Desk, hidden demand, MSNBC, software support