“The Ribbon” almost became a profanity in 2009. It’s central to the Office redesign, and it has rendered even seasoned Office users lost and confused.

Are we “efficiency experts”? We think so. Are we “leisure enablers”? Yes, we are. Are we “ROI generators”? Precisely.

Here’s a breakdown:

1. Mobile Device Support

I, personally, cannot imagine a world without on-the-go access to e-mail, documents, maps and every other feature my mobile device affords me. And, I suspect, most corporate workers would agree.

And smart phones will only become more central to how we work. According to a 2009 study, mobile use for business will double from 2008 to 2011 and the variety of devices being used will increase. Problem is, IT departments will continue to be ill-equipped to handle the support needs.

A lack of support naturally leads to downtime, and, because the majority of users are higher-profile employees such as senior and middle managers, the downtime will have a greater effect on an organization’s bottom line.

That’s where we come in. Companies hire us to provide 24-7 expert mobile device support – from BlackBerry and Palm to iPhone and Windows Mobile. Downtime is eliminated; productivity is elevated.

2. Office 2007 & Migrations

“The Ribbon” almost became a profanity in 2009. It’s central to the Office redesign, and it has rendered even seasoned Office users lost and confused.

Many companies had already committed to a migration before the economic downturn, and the inevitable learning curve promised grief. Factor in the dismal financial climate and the overwhelming pressure to pull off a successful migration, and you have full-on agita.

That’s where we come in.

Companies hire us to be there, sometimes 24-7, during the all phases of a migration to Office 2007. Our Microsoft-certified consultants handle the surge in calls early on in a migration, and continue throughout all phases.

3. General How-To

This is our foundation. You need help with a VLOOKUP or pivot table? Call us. You have a thousand-recipient mail merge to complete and keep getting errors? We can help.

Our consultants rarely come across a question that hasn’t been asked before. Experience and stats prove that most users have problems with the same general areas of an application. And although modifying font and line spacing in a document isn’t excessively time-consuming, when you add up the minutes it takes to make those types of changes to every document created, and scale that across a company with 3,500 PC users, the productivity loss can be substantial.

Back to our definition. I’d say this: We enable you to go to more of your kids’ soccer games. We help your company earn its return on investment. We help you do more with less, to work efficiently, to get things done.

MORE INFO IN: Desktop Application Support | Contact PC Helps