Real-Life Help Desk Tales, Part 2: The Stupidity Factor
April 15th, 2010
In a previous post (see Real-Life Help Desk Tales, Part 1), I touched upon why people don’t call the help desk when they need software assistance (fear of looking stupid, unpleasant past experience, assumed time investment). In this post, I will take a closer look at the stupidity factor. Read more…
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