I’m an obsessive list maker. I’ve tried every list app for the Droid in an effort to become more list-efficient, but so far nothing has worked better than using a pen and scraps of paper. I am so dedicated that when I create a new list, I make sure to transfer incomplete tasks.

How many times have you avoided a problem or simply “made do” because the thought of calling the help desk was just too painful?

Unfinished business renders me uneasy, and one lingering task in particular – calling my VoIP service provider – has been giving me heartburn lately.

I do not want to call because I know I will spend too much time getting nowhere. And I’m speaking from experience.

A few weeks back, I called the company to set up the service. It was a Saturday morning, and I had about an hour to kill before I was set to begin making pumpkin pancakes for guests. Plenty of time to fit in a call. Or so I thought. Read more…

Jenny Sweeney Customer Service, Rants Customer Service, Help Desk, language barrier, pancakes, software support, VoIP