I’m sure it wasn’t intended as a humor piece, but this morning’s NPR radio report about the e-mail gaffe that occurred at the Bush White House in 2002 and 2003 was fine entertainment. In particular, this quote from Senate Judiciary Chairman Patrick Leahy from 2007 made me laugh: “That’s like saying the dog ate my homework. Those e-mails are there. They just don’t want to produce them.”

While many companies do have admirable archiving systems in place, just as many firms leave the details up to chance, the honor system, and other faulty methods.

Although I have never tried to get out of an assignment by saying a dog ate my homework, I have fouled up plenty, and confessing was quite difficult in some cases. But, what I have learned over the years is that if you ask for help, you will commit fewer blunders and have less mess to clean up.*

Back to the government e-mail issue. According to an article by Computerworld’s Patrick Thibodeau, the whole mess stemmed from a Domino/Notes-to-Microsoft Exchange migration. The old archiving system was phased out, but the new one was never implemented. From that point on, Thibodeau explains, the government manually archived messages. The result was millions of “missing” e-mails. Read more…

Jenny Sweeney FAIL, This Week in Tech News archiving, Douglas Schweitzer, e-mail, Lotus Notes, Microsoft Exchange, NPR, Patrick Thibodeau, Sen. Patrick Leahy

It’s an unusual day around here if someone hasn’t called asking for help with a mailbox that has reached its size limit. Such calls are as common as the cold, but they’re hardly seasonal.

Try teaching organization tips when a deadline is looming or has passed. It’s futile.

And if there’s one thing that can arrest productivity, it’s a full mailbox. (For an interesting look at e-mail’s ill-effect on employee output, read “Avoiding Death by E-mail” written by Tom L. Barnett and published on Computerworld.com.)

Depending on your company’s policy, it can mean an inability to send mail at best, and loss of all e-mail functionality at worst.

Usually, the calls come from users who need to send an e-mail right now, and do not have time to properly free up space. Sometimes they have already begun mass-deleting and they still cannot send mail. Read more…

Jenny Sweeney Worker Productivity Computerworld.com, e-mail, Outlook, support, Training