Rant: How the Help Desk Earns its Bad Reputation
July 8th, 2009
In a recent TechRepublic piece, writer Jeff Dray lists his top 10 favorite help desk calls. All of Dray’s faves include callers asking “stupid” questions — stupid, that is, to someone who works in tech for a living. Instead of being funny, the piece is haughty, and illuminates the contempt many help desk techs have for their “customers.” Read more…
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