It’s an unusual day around here if someone hasn’t called asking for help with a mailbox that has reached its size limit. Such calls are as common as the cold, but they’re hardly seasonal.

Try teaching organization tips when a deadline is looming or has passed. It’s futile.

And if there’s one thing that can arrest productivity, it’s a full mailbox. (For an interesting look at e-mail’s ill-effect on employee output, read “Avoiding Death by E-mail” written by Tom L. Barnett and published on Computerworld.com.)

Depending on your company’s policy, it can mean an inability to send mail at best, and loss of all e-mail functionality at worst.

Usually, the calls come from users who need to send an e-mail right now, and do not have time to properly free up space. Sometimes they have already begun mass-deleting and they still cannot send mail. Read more…

Jenny Sweeney Worker Productivity Computerworld.com, e-mail, Outlook, support, Training

In an article published Friday on Computerworld.com, senior editor Patrick Thibodeau points out the ways PC Helps competes with 100,000-employee offshore outsourcers. He notes two ways in particular our company sets itself apart from the Bangalore all-in-ones: the inclusion of iPhones in the 160+ applications we support (not many outsourcers are offering iPhone support as of yet) and our personal delivery of services.

We particularly liked this line: “[PC Helps] focuses on personal, rather than rote step-by-step, delivery of its services, and doesn’t send customers up various tiers. It has carved out a place for itself.”

Thanks, Computerworld!

Click here to read the article on Computerworld.com.

Click here for Patrick Thibodeau’s blog.

MORE INFO IN: 5 Lessons to Learn Before Outsourcing | Contact PC Helps Support

Jenny Sweeney Outsourcing Bangalore, Computerworld.com, Patrick Thibodeau, shameless self-promotion