In a previous post (see Real-Life Help Desk Tales, Part 1), I touched upon why people don’t call the help desk when they need software assistance (fear of looking stupid, unpleasant past experience, assumed time investment). In this post, I will take a closer look at the stupidity factor. Read more…

Jenny Sweeney Computer Literacy, How To, ROI, Worker Productivity CIO, Computer Literacy, Help Desk, IT leaders, mariachi band, software support, Worker Productivity

Cue the Benny Hill music: CIO.com reports that in a recent study, researchers found that employees at large companies (10,000+ workers) spend an average of 38 minutes searching for one document, whether it’s on company networks, databases, intranets or local drives.

What a frightening, unnecessary drain on productivity.

Below are five more snags that can tie up employees for hours. Read more…

Jenny Sweeney Computer Literacy, Excel, How To, Outlook, ROI, Time-Saving Tips, Word, Worker Productivity CIO, Computer Literacy, Help Desk, ROI