Are We There Yet?

By Joe Puckett, director of recruiting and training at PC Helps

The Rave:
Ever since digital technology escaped its white-coated keepers in the computer lab it has become relentlessly more and more personal. The BYOD trend is a logical phase in the development of the personalization of digital technology. Users no longer want to be restricted to “your” hardware; they want to use the hardware they choose. It is natural that the companies creating those devices would deliver what people want.

Part 4 in the series:
Are We There Yet?

One result of this is that iOS devices have been very good at allowing individuals to standardize multiple devices to their own preferences. What they have not been good at is supporting standardization to an organization’s preferences. One new feature in iOS 5 makes significant strides towards organizational standardization — it supports downloading and installing multiple applications at one time. This is convenient for individuals, but also a great time saver for those provisioning multiple standardized devices.

The Rant:
Simultaneous download and installation is a start, but Read more…

Joe Puckett iOS 5 Rants & Raves, iPad Apple, BlackBerry, BYOD, consumerization, Research In Motion

In 2005, PC World called the BlackBerry 850 (pictured, courtesy Blackberryline.com) the 14th greatest gadget of the past 50 years. Today, the BlackBerry creator, Research In Motion, is struggling to keep up with competitors like iPhone and Android.

The BlackBerry 850

How does a company fall from grace so quickly?

Jonathan S. Geller of Boy Genius Report (www.bgr.com) has an idea. In a recent article titled “Inside RIM: An exclusive look at the rise and fall of the company that made smartphones smart,” Geller takes a look at RIM’s history, including its personas and politics.

It’s an interesting inside look at how the iconic company evolved — and didn’t evolve when it missed product features and device trends like adding MP3 players and cameras to its phones.

Read the full article here.

Jenny Sweeney BlackBerry, FAIL, What We're Reading BlackBerry, Boy Genius Report, consumerization, iPhone, PC World

Two weeks ago, we wrote about the multiplatform workplace and offered three reasons why your IT department should have an action plan for handling mobile devices. This week, we take a look at what the rest of the world is saying — or doing — about it.

If IT continues to let fear get in the way of change, it will face obstacles.

But It Looks Cool

As early as February of this year, the CBS Interactive Business Network (BNET.com) posed the question of whether iPads would be next in the bring-your-own-technology-to-work trend. The iPad was about a month away from release to the US market. Read more…

Jenny Sweeney Android, BlackBerry, iPad, iPhone, Mobile Devices Android, BlackBerry, consumerization, Forrester Research, Fortune magazine, iPad, iPhone, IT department, mobile, technology populism

Your IT department finally may have the BlackBerry and Windows Mobile operating systems under control, but another challenge is nigh: supporting the Apple’s iOS and Google’s Android operating systems, which are showing up more and more in the enterprise in the form of Android phones, iPads and iPhones.

With every new gadget that hits the market, it becomes increasingly clear that your IT department needs a plan of action for handling mobile devices.

In an article published on October 7 in InfoWorld.com, Galen Gruman writes that the aforementioned platforms are quickly gaining share in business, according to a report published by the enterprise mobility company Good Technology.

According to Good, less than two months after its late June launch, the Apple iPhone 4 became the most frequently activated device among Good’s enterprise customers. Additionally, the Apple iPad climbed into the top five and Android continued to grow rapidly as more new devices come to market, with the Droid X by Motorola ranked as the most frequently activated Android device in September. Read more…

Jenny Sweeney Mobile Devices Android, BlackBerry, Good Technology, InfoWorld.com, iPad, iPhone

It’s the unofficial start to summer! It’s time to turn on your away message and get lost. But before you do, make sure you are covered. Here are some tips to keep your e-mail house in order while you enjoy the season: Read more…

Jenny Sweeney BlackBerry, How To, Outlook, Time-Saving Tips BlackBerry, Fourth of July, Office 2007, Out of Office Assistant, Outlook

If your smart phone freezes on you, resist the urge to pull a Naomi Campbell. Read these tips instead; you’ll save yourself unnecessary frustration – and even the cost of a new phone.

Frozen Treat: Three tips on resetting your smart phone.

How to Thaw a Frozen BlackBerry (all versions)

The first step to take if your BlackBerry is misbehaving is to reset it. Doing this will clear the internal memory and solve many issues. There are three ways to reset a BlackBerry: soft, double-soft, and hard.

Soft Reset
Press ALT+RIGHT SHIFT(CAP)+DELETE to perform a soft reset.

Use this reset method when you want to stop all applications on a BlackBerry while leaving the device powered on.

Double-Soft Reset
Start by performing a soft reset (ALT+RIGHT SHIFT(CAP)+DELETE). The screen will turn off. When it turns back on, press ALT+RIGHT SHIFT(CAP)+DELETE again. You should then see another blank screen, followed by an hourglass.

Performing a double-soft reset stops all applications on the BlackBerry and is nearly the equivalent of a hard reset. Timing is the key to performing this manuever. This is something to try if you are having difficulty removing the battery to perform a hard reset.

Hard Reset
Starting with the device powered ON, remove the battery for 30-60 seconds. After you put the battery back in, the device will reboot. This usually takes between one and three minutes.

NOTE: The BlackBerry Pearl, Curve and Storm only have the ability to perform a hard reset. However, there are third-party applications that you can download that provide the ability to perform a soft reset. (by Joel Reeves)

How to Thaw a Frozen Windows Mobile Device (Pocket PC Edition 5, 6) Read more…

Jenny Sweeney BlackBerry, Mobile Devices, Windows Mobile, Worker Productivity BlackBerry, freeze, hard reset, soft reset, Windows Mobile

Despite the reports that IT spending is down, CIOs are still expected to keep their IT infrastructures current, which may mean committing to a Windows 7 and Office 2007 migration.

Choosing the right migration partner could mean the difference between the championship or an epic loss.

As with any major investment, IT leaders are responsible for proving the value behind the purchase — no matter the economic climate. In an economic dip like the one we are riding out now, the focus on ROI is doubled.

Most IT leaders realize that a Windows 7 & Office 2007 deployment requires coordination, planning and oversight, and they know which areas need to be assessed and addressed. As a result, most bring in a third party for migration assistance.

Champion your migration and prove ROI with these eight service practices:

1. First-Level Analyst Certification: Providing certified computer consultants (Microsoft Office 2007 and Windows 7 launch partners) results in higher first-call resolution rates based on their core competencies. Information workers are less likely to be placed on hold or passed through a tiered-level support structure. Applying a simple analogy, it is probable that the golfer playing five to six times a week will outperform someone who hits the links a few Sundays a month.
2. Domestic vs. Offshore Staff: The ribbon and overall look of the Office 2007 interface compared to previous versions will test IT staff and information workers. Adding potential language barriers will no doubt raise the challenges.
3. Maintain 24-7 and After-Hours Coverage: Forgo skeleton crews or lower-level support during off-hours and deliver constant, world-class Office 2007 and Windows 7 support and training outlets throughout the entirety of deployment. Many organizations employ staff globally or remotely, in addition to a nine-to-five crew. Don’t penalize employees for working in a different time zone or after hours by providing less-than-stellar service.
4. Deliver Advanced Level Office 2007 & Windows 7 Support: As IT leaders begin to see ROI during the early phases of the migration, information workers will have begun navigating their way around the ribbon and will begin finding additional and more advanced time-saving features. Support avenues should mirror these advanced-level requests and should not be treated with any less urgency than basic-level requests made during the initial migration phase. Avoid tier-structured support models to keep service levels high and reduce worker frustration and downtime.
5. Number of Software and Mobile Device Applications Supported: Requiring a migration partner that is familiar with applications and mobile devices outside the Office suite can be critical to the complexity of Office 2007 calls. Based on statistics collected over the past 18 months, many information workers begin their support requests by referring to what they could do in previous versions and want to see those same steps applied to this new version.* Additionally, Office 2007 and Windows 7 is just as often expected to work in correlation with other applications including BlackBerry and Windows Mobile.
6. Training: Instruction before, during and after a migration is a key element in measuring ROI. Everyone learns at a different pace, so having a multitude of training options is best, i.e., self-service, on-demand, web-based, individual and customized. Being able to identify and deliver targeted training needs, solution-based metrics and measurable productivity gains can justify several portions of an Office 2007 and Windows 7 investment. Read more…

Jenny Sweeney econolypse, ROI, Windows 7 & Office 2007 Migration BlackBerry, golf, migration, Outsourcing, productivity, Windows Mobile

Sometimes it’s hard to explain in just a few words what this company does. Of course we help people with their PCs — that’s how the company got its start in 1992. But over the past 18 years, we have expanded our offerings. We help with Macs, mobile devices, Tier 1 help desk, migrations, and much more.

“The Ribbon” almost became a profanity in 2009. It’s central to the Office redesign, and it has rendered even seasoned Office users lost and confused.

Are we “efficiency experts”? We think so. Are we “leisure enablers”? Yes, we are. Are we “ROI generators”? Precisely.

Here’s a breakdown:

1. Mobile Device Support

I, personally, cannot imagine a world without on-the-go access to e-mail, documents, maps and every other feature my mobile device affords me. And, I suspect, most corporate workers would agree.

And smart phones will only become more central to how we work. According to a 2009 study, mobile use for business will double from 2008 to 2011 and the variety of devices being used will increase. Problem is, IT departments will continue to be ill-equipped to handle the support needs. Read more…

Jenny Sweeney Customer Service BlackBerry, Customer Service, Help Desk, iPhone, mobile device, Office 2007, Outsourcing, smart phone, Windows Mobile

It’s a new year. The economy’s rebounding and, according to a recent survey, employee confidence is on the rise. Here are three software tips that will help you to become more productive and ride the momentum.

How to Create an AutoText Entry (Word 2000, 2002, 2003, 2007)

By David McQueary

Retyping long strings of text over and over can become tedious.

Say you are creating a Word document for your company, and you have to use the firm’s 30-character name countless times throughout. Retyping long strings of text over and over can become tedious. Use AutoText instead; it makes document creation much faster and much less repetitive.

Word 2000, 2002, 2003

1. Click on the Insert menu and select AutoText.
2. In AutoText you can create your own entry. Once you enter the company name click the Add button on the right.
3. Click OK. Read more…

Jenny Sweeney Time-Saving Tips, Worker Productivity autotext, BlackBerry, recession, Windows Mobile

Although the weather and the traffic are enough to make some swear off the winter holidays all together, two short work weeks in a row is what makes it worth enduring. The business world in general moves at a slower pace during this pleasant period — and it’s even more relaxing if you remember to set your away messages before you leave the office on Dec. 24. We’ve compiled a list of tips to get you ready for your yuletide break.

Outlook: Activating the Out of Office Assistant (versions 2000, 2002, 2003, 2007)

By Mary Hazel McDermott

Top tips to get you ready for your yuletide break.

Before you leave on vacation or even a long weekend, it is a good idea to set up an Out of Office message. This allows Outlook to reply automatically to each person that sends you a message when you are not there. Outlook replies only once to each person to avoid creating a large volume of messages.

Turning on the out of office message:

1. Click on the Tools menu and click on Out of Office Assistant. (If you do not see Out of Office Assistant, the option may be disabled; call the help desk for assistance.)
2. Select “I Am Currently Out Of The Office.”
3. Set up your AutoReply message.
4. Click OK.

Turning off the out of office message: Read more…

Jenny Sweeney Time-Saving Tips BlackBerry, happy holidays, Lotus Notes, out of office, Outlook