A Juggler + an iPhone = Stellar Customer Service
One of our consultants at work.
Our help desk handles many “how to” calls, which often have straightforward solutions. Sometimes, however, the requests that come in require a little more creativity from our consultants.
On a recent call, consultant Bradley Lyman found an ingenious way around a potential hurdle.
Lyman received a call from a customer asking for help copying a YouTube video for a presentation. There was one snag, however; the customer did not have rights to use the video. His presentation, which he was scheduled to show to an auditorium full of people, would be incomplete without a video of a juggler.
The presentation was due, and getting rights would have been a challenge.
Lyman wasted no time, and tapped fellow consultant Jorg Freiberg and team leader Ken Wilson for help. Lyman remembered seeing Freiberg juggling on his breaks and knew that Wilson had just bought a new iPhone with a video camera. The result was a copyright-free juggling video, which was produced and delivered to the customer in under an hour. File that under “Above and Beyond.” (Jen Darr)
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