Below is a collection of our favorite posts from the past year. Some offer handy tips for getting things done (including iPhone, Excel charting and spelling tips), some offer advice to IT departments on preparing for upgrades and migrations (Windows 7, Office 2007 & 2010), and others look at the future of IT support (“Preparing for the Multiplatform Workplace,” October 2010). And then there’s the unclassifiable evergreen post that reminds you not to pen your e-mails in all caps, unless of course you intend to shout at recipients.

Enjoy the re-read, and happy new year. If you got an iPad in your stocking, we know your 2011 will be happy.

1. What’s in a Name (1-12-2010)
2. Stop Shouting and Other E-Mail Etiquette Tips (2-8-2010)
3. The Workplace Today: On Fake Happiness & Forced Morale-Boosting (3-30-2010)
4. Windows 7: What IT and End-Users Need to Know (4-22-2010)
5. 4 Spelling Tips Every Manager Should Know (5-27-2010)
6. 7 Productivity Boosting iPhone Tips (6-15-2010)
7. 3 Excel Tips that Promise Charting Greatness (8-4-2010)
8. Preparing for the Multiplatform Workplace (10-8-2010)
9. iPad & iPhone in the Enterprise: What’s Your Plan (11-15-2010)
10. Teaching People Tech (12-17-2010)

Mashable.com’s Pete Cashmore writes this of lists on CNN.com: They cut down Twitter’s noise and arguably make it more useful.

Indeed, lists — and “how-to” guides and the like — enable you to break down large amounts of information into easier-to-use bits. And that’s the essence of what we do in software support. Some of our more list-like posts continue to get ample clicks, perhaps because of their utility. Among them:

4 BlackBerry Tips Every Manager Should Know

7 Productivity-Boosting iPhone Tips

5 Microsoft Word Formatting Tips

Windows 7: What IT and End-Users Need to Know

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