Comments on: Downtime Revisited http://www.pchelpsblog.com/2009/06/downtime-revisited/?utm_source=rss&utm_medium=rss&utm_campaign=downtime-revisited A blog about proving ROI, smart outsourcing, and other IT-related musings. Fri, 18 Nov 2011 18:33:11 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Jane G. http://www.pchelpsblog.com/2009/06/downtime-revisited/comment-page-1/#comment-29 Jane G. Fri, 03 Jul 2009 05:13:48 +0000 http://blog.pchelps.com/?p=1233#comment-29 I agree with Eddie. I am also my office tech expert, and, while it's a nice boost to the ego to be the go-to person when someone needs help, it definitely hinders my ability to do my job. The thing is, I don't think everyone needs to know the software like the back of their hand. I think they just need to have more "experts" who can help them when they need it. I agree with Eddie. I am also my office tech expert, and, while it’s a nice boost to the ego to be the go-to person when someone needs help, it definitely hinders my ability to do my job. The thing is, I don’t think everyone needs to know the software like the back of their hand. I think they just need to have more “experts” who can help them when they need it.

]]> By: Eddie http://www.pchelpsblog.com/2009/06/downtime-revisited/comment-page-1/#comment-28 Eddie Thu, 02 Jul 2009 03:21:54 +0000 http://blog.pchelps.com/?p=1233#comment-28 This is an excellent post on a topic that I think very few people, especially managers, understand or even contemplate. I am definitely the in the role of "office tech expert," and I do spend a great deal of time helping others with ad-hoc computer support issues. As my career as progressed, however, I've become more aware of the drain this places on my productivity. I enjoy helping others, but it can be a major distraction, and it's definitely not what my company is paying me to do. I have begun trying to take more of a "teach how to fish" rather than "give a fish" approach, as I think this better serves everyone in the long run. However, it's very difficult to wean people off of getting that convenient, in-department support. This is an excellent post on a topic that I think very few people, especially managers, understand or even contemplate. I am definitely the in the role of “office tech expert,” and I do spend a great deal of time helping others with ad-hoc computer support issues.

As my career as progressed, however, I’ve become more aware of the drain this places on my productivity. I enjoy helping others, but it can be a major distraction, and it’s definitely not what my company is paying me to do. I have begun trying to take more of a “teach how to fish” rather than “give a fish” approach, as I think this better serves everyone in the long run. However, it’s very difficult to wean people off of getting that convenient, in-department support.

]]> By: Sarah http://www.pchelpsblog.com/2009/06/downtime-revisited/comment-page-1/#comment-27 Sarah Wed, 01 Jul 2009 19:54:01 +0000 http://blog.pchelps.com/?p=1233#comment-27 This is very true. Having outsourced computer support that employees can call upon to resolve problems quickly can save money for companies of all sizes and is a godsend for small businesses who don't even employ tech staff. This is very true. Having outsourced computer support that employees can call upon to resolve problems quickly can save money for companies of all sizes and is a godsend for small businesses who don’t even employ tech staff.

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