Wasting Money is Bad for the Bottom Line

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A recent headline on USA Today’s web site was enough to make this diehard rebooter look twice: “Leaving PCs on overnight costs companies $2.8B a year.” Something as seemingly harmless as not shutting down costs industry that much and emits how many tons of carbon dioxide into the environment?
What’s particularly surprising, the article notes, is that this is going on during an economic “meltdown,” when companies are desperately cutting costs.

Such reckless waste, sadly, isn’t so surprising. Companies fritter away money all the time, in ways that are often not so apparent.

“Would you ask your roommate to rewire the house simply because he knows how to use a dimmer switch?”

Consider the IT department, for example. If a company purchases an upgrade to Office 2007 and does not give its employees or IT staff adequate training and support (no menus, no toolbars!), worker productivity will grind to a stop. Employees will face a steep learning curve with the new interface, and, once they’ve cleared that hurdle, will continue to flounder once they find and try to learn new features.

Then there’s the effect on the help desk, which will be bombarded with calls for software support, in addition to its regular diet of password resets and network connectivity issues. Internal help desks are staffed by generalists, whose how-to software knowledge is limited. (Think of it this way: Would you ask your roommate to rewire the house simply because he knows how to use a dimmer switch?) As a result, the IT department’s productivity will shrink too.

In such a scenario, the company’s return on investment will be non-existent, which is a reckless waste. (Jen Darr)

FIND MORE INFO IN: “How Not to Sabotage Your Whopping Software Investment” | Desktop Application SupportBlackBerry + Mobile Support | PC Helps eTraining | Contact PC Helps

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About Jenny Sweeney

Jenny Sweeney is a freelance writer living in the Philly suburbs. Currently, she writes for PC Helps about trends affecting corporate help desks, including cloud computing and the consumerization of IT. Earlier in her career, she wrote about health care, lifestyle trends, and more for the Philadelphia City Paper; and edited city and travel guides for America Online.

Comments

  1. S. Henry Jacobs says:

    Interesting post, and definitely one that gets me thinking. The roommate-turned-electrician example is a bit out there, but I’ll go with it.

  2. Eric Belsinger says:

    This is useful information in a time when conscientious consumption is more important than ever. I turn my PC off every night, and accordingly hope that this becomes compulsory across the board.

Trackbacks

  1. [...] day reading. And for previous posts published on this blog about the subject, see the following: Wasting Money is Bad for the Bottom Line, When Mistakes add up to Millions, and The Real Cost of Offshore [...]

  2. [...] Earlier, in April 2009, I wrote about a USA Today article which stated that employees cost their companies $2.8 billion a year by simply not shutting down their computers at the end of the day. Who would have thought? (Read the post, “Wasting Money is Bad for the Bottom Line.”) [...]

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